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Personal Effectiveness Courses
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Basic Psychology for Business
Are you interested in any of the following: conflict resolution, stress management, team building, leadership development, assertiveness, time management, work life balance, facilitation skills and other human related issues at work? To address any of these, a basic understanding of human behaviour, motivation and communication will underpin any approach.
Transactional Analysis (TA) is a model for understanding relationships, communication and human behaviour. It is widely used in education, management, organisational development and other areas.
Basic Psychology for Business - Part II
Having a better understanding of our own and others psychological processes can help us in the workplace as well as other areas of our life.
This two-day course is for those who have attended our Basic Psychology for Business course and would like to continue their learning. We will be building on learning from the initial course and also introducing new concepts from Transactional Analysis such as Personality Adaptations.
Personality Adaptations brings together some of the other ideas of TA and is way of looking at personality and communication, why we get on better with some people then others and how we can adjust our communication style to communicate more effectively with those we may struggle with.
Business Writing Skills
People make judgements about you and your business based on the standard of your written communication. Whether you are writing a letter to a client or an email to a colleague, the style and content of your document is of crucial importance. This course will help you put together written communication that is crisp, clear and readily understood.
Getting your message across professionally and clearly is an essential business skill. The right balance of assertiveness and courtesy needs to be achieved in order to build and maintain a good business relationship.
Communicate Confidently and Assertively
Effective communication is essential for business success. Whether building rapport with potential clients, dealing with customers, writing business correspondence or meeting with colleagues in the workplace, the ability to communicate with maximum impact is a skill that all business people need, yet many find difficult to master.
Communicating effectively is key to all of us. We can be the best technician, or best manager, but if we cannot communicate our wishes to others, our skills will be undermined.
Dealing Effectively with Conflict
Increasingly our workplace offers us the chance to work with a larger number and wider variety of people. This diversity provides many positive opportunities and can also increase the potential for conflict. Whether it be experiencing consistently disruptive or aggressive behaviour or sensing more subtle underlying tensions, conflict is a major source of stress, which can affect morale, self-confidence and ultimately productivity.
Influencing and Persuading Skills
Day by day we must all influence the people around us: colleagues, superiors and customers. In this active and practical programme, you will learn how to make a strong personal impact, the value of great listening and rapport, and how to tailor your message to the person you want to persuade. Starting with the fundamentals of human communication, we look at the psychology of effective persuasion and close with handling resistance.
Interviewing Skills
Whether you are recruiting staff, conducting a disciplinary interview or counselling an aggrieved employee, many of the interviewing techniques are the same. This workshop teaches participants how to control an interview and how to use listening and questioning techniques in a constructive way.
Delegates will learn how to probe with the right questions to get the interviewees talking, how to get all the facts, and how to clarify the information. They will also learn how to make the right decisions using the head rather than the heart.
Managing Stress in the Workplace
An effective manager is one who is aware of what causes stress within their staff and themselves and is able to proactively manage it. We are all working with stress and for many the level of stress is increasing, so we need to take positive action for the benefit of the organisation, ourselves and our staff.
Managing Yourself
This course is about maximising your contribution through improved personal effectiveness. It will equip you with the tools to deliver your best results whilst coping emotionally and professionally in a high-pressure environment. The course will help you to recognise your personal strengths and empower you take more control over your working life – increasing your enjoyment of your job and your self-esteem.
Meetings - making them work
This course is for people who chair or facilitate meetings - but is useful to anybody who wants to manage meetings more effectively. It gives you a full understanding of the meeting process and how to control and energise a discussion. You will learn how to structure the meeting to best effect; how to manage difficult attendees; and how to agree objectives and outcomes so that your meetings achieve real results.
Minute Taking with Confidence
If you are responsible for writing minutes, this course will show you how to work effectively with the Chair, and how to take notes during a meeting by distinguishing the significant elements from the irrelevant. Delegates will be shown how to write up minutes which are accurate, concise and easy to use, ensuring that action points are followed up. Shorthand is not required.
Negotiating Skills
With so much of modern business relying on the ability to reach mutually beneficial agreements - the so-called “win-win” situation - the modern manager needs to be able to plan, deliver and follow through on critical negotiations. This workshop will give you the skills to break stalemates and give you the edge in professional negotiations. It covers all aspects of negotiations, provides a framework for effective action, and shows you how to achieve the best possible and long lasting agreements.
Presenting with Impact
How many times have you longed to make a clear, calm and effective presentation? This is a skill you can develop, using proven techniques, and this course covers the basic elements of building a presentation, through to delivery and managing your nerves. It blends the key skills with practicing your structuring and delivery techniques.
Presenting with Impact - Advanced
This course is designed for experienced presenters who want to hone their techniques. It includes presenting with impact - voice, words, body language, appearance and dealing with questions, resistance and challenges.
Delegates should be experienced presenting in a structured way and ideally, have knowledge of the content of the introductory course beforehand. The course builds on the basic techniques discussed in the introductory course.
You will be required to prepare presentations in advance for delivery during the programme.
Realise you Potential
This course is about maximising your contribution through improved personal effectiveness. It will equip you with the tools to deliver your best results whilst coping emotionally and professionally in a high-pressure environment. The course will help you to recognise your personal strengths and empower you take more control over your working life – increasing your enjoyment of your job and your self-esteem.
Reception Skills
The first point of contact a customer has in any business is usually the receptionist who creates the first impressions of your company and this may affect any future relationships.
Surprisingly most receptionists are “thrown in at the deep end” and develop their skills and techniques as they go along. This course will enable you to handle customers, enquiries and complaints more professionally and with increased confidence.
Report Writing
If you write reports for internal or external readers, this course will enhance your proficiency and facilitate their understanding. You will learn how to clarify your objectives, draw up an outline and organise your information. You will learn how to construct arguments, prepare summaries and write recommendations. You will also be shown how to write in plain English, using the correct grammar and effective layout to ensure that your reports are professional and contemporary.
The Effective and Confident Administrator
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As an administrator in a busy office, you will be used to ‘juggling balls’. This course will show you how to deal with a variety of situations using effective communication skills and assertiveness techniques. You will explore ways to increase productivity and efficiency, and improve systems and procedures. Learn how to manage your time, organise projects, prioritise, and delegate.
Time Management
Are you stressed, harassed, and under constant time management pressures? Do you feel that you need 26 hours a day? Why do other people seem to get the same amount of work completed with such ease? Do you feel you are constantly ‘fire fighting’ and need to ‘get on top of things’? This time management course will give you the tools you need to succeed in this crucial area and get better organised in your working day, enabling you to achieve more. You will take away 30 ways to put you in charge of your time.
By organising your workload effectively rather than constantly reacting to events you can become more efficient and regain control of that most valuable resource... time.
