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Upcoming Courses
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Sales, Marketing and Customer Care Courses
Quick course links... further course details below
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How to Sell Increase Sales through Effective Marketing Managing a Sales Team |
Outstanding Customer Care Pick up the Phone - sales without fear Sales - the Client Meeting |
How to Sell
How often do you think a salesperson isn’t really listening to you? Selling isn’t about having the “gift of the gab” – it’s about engaging your buyer and listening for their buying signals. Selling is not just about product knowledge but your people skills.
If you are new to the sales role this course will help you understand tried and tested techniques to improve sales performance. It covers the role of the salesperson; researching the client and setting objectives; presenting benefits; closing positively; and overcoming objections.
Increase Sales through Effective Marketing
Marketing – it can go so right or so wrong! And either way it will affect your sales.
This workshop will give you an understanding of the principles of marketing and is packed with practical examples and exercises to help your business increase sales. You will learn how to create a marketing plan, how to identify your market and how to reach it in the most cost-effective and productive way.
Managing a Sales Team
A Sales Manager is only successful if the team achieves their targets. Assisting each sales person to increase sales by only 5% will have a significant impact on the overall sales performance of the team.
The skills required to manage sales teams are very different to those of an expert sales person. However, many sales managers are former sales people!
If you are responsible for managing your sales team and want to help them improve their efficiency and meet their targets, then this course is designed with you in mind.
It will help you lead and inspire your team; plan, set and manage challenging but realistic sales targets to ensure that your team is motivated towards exceeding them.
It will also cover the key skills of getting the best out of your sales team and team dynamics.
Outstanding Customer Care
As a nation we are notoriously bad at complaining about customer care and service. We tell our friends, family and colleagues and then go elsewhere. This is no different in the business sector.
Did you know that research has shown that over 80% of customers who stop buying do so because they are unhappy with the service!
You can have excellent customer service but poor customer care.
In a fiercely competitive market, it is vital to put customers first and go the extra mile! This popular workshop will help you assess your current service delivery and give you tips and ideas on how to improve it so that your business stands out from your competitors providing a service over and above what your customers expect.
Pick up the Phone - sales without fear
Anyone who sells or makes marketing calls using the phone will benefit from this course.
Are you afraid to pick up the phone and try and sell to new or existing customers? What happens if they say no? What happens if you can’t get passed the “gatekeeper”? How will this impact on your sales figures?
‘Telesales’ often conjures up an image of poor, forceful selling. However, telephone sales that are done well will reward your business and build customer relationships to guarantee future loyalty.
Do you maximise every sales opportunity or is it more hit and miss? Understand how the combination of a positive attitude and effective sales techniques bring repeated results to every Company that adopts them. This workshop is designed for both inbound and outbound calls and will enable you to establish your customers’ needs, meet these and thus increase sales.
So don’t be afraid, come pick up some tips and improve the techniques that will help you get on the road to making successful telephone sales.
Sales - the Client Meeting
If you or your staff have those crucial face to face sales meeting this highly participative course is what you need to achieve results and convert those meetings into sales.
It focuses on structuring the meeting; rapport building; finding out the true needs of the client and developing the confidence to ask for the business and close the sale.
Delegates will be able to analyse the sales meeting and develop the trust of the client through a consultative approach that will result in that all important initial sale plus the more important repeat business.
