Sales, Marketing and Customer Care Courses

Upcoming Courses

Quick course links... further course details below

Enhancing the Customer Experience
Increase Sales through Effective Marketing
Managing a Sales Team

Sales - the Client Meeting
Sales Essentials
Telephone Sales Techniques

Research has shown that over 80% of customers who stop buying do so because they are unhappy with the service! Satisfied customers will return. In a fiercely competitive market, it is vital to put customers first. This popular workshop will help you assess your current service delivery and give you tips and ideas on how to improve it.

Increase Sales through Effective Marketing

This workshop will give you an understanding of the principles of marketing and is packed with practical examples and exercises to help your business increase sales. You will learn how to create a marketing plan, how to identify your market and how to reach it in the most cost-effective and productive way.

Managing a Sales Team

The skills required to manage sales teams are very different to those of an expert sales person. However, many sales managers are former sales people! This workshop will help you develop the skills to lead your team, plan and manage sales targets and ensure that your team is motivated towards exceeding them. It also covers the key skills of getting the best out of your sales team.

Sales - the Client Meeting

This highly participative course focuses on that crucial face-to-face sales meeting. It covers structuring the meeting; rapport building; finding out the true needs of the client; and developing the confidence to ask for the business and close the sale. Delegates will be able to analyse the sales meeting and develop the trust of the client through a consultative approach which will result in that all-important initial sale plus the more important repeat business.

Sales Essentials

“Selling is 90% product knowledge and 10% people skills. However, to succeed, you need 100% of the 10%.” This course will help you achieve that 10% which will unlock the sale by understanding how a sale is made. New sales people will understand tried and tested techniques to improve their sales performance. It covers the role of the salesperson; researching the client and setting objectives; presenting benefits; closing positively; and overcoming objections.

Telephone Sales Techniques

Do you maximise every sales opportunity or is it more hit and miss? Understand how the combination of a positive attitude and effective sales techniques bring repeated results to every company that adopts them. This workshop is designed for both inbound and outbound calls and will enable you to establish your customers’ needs, meet these needs, and thus increase sales.