• Defining the purpose and assessing the response of the reader
• Structure and content: planning, writing, editing
• Accuracy, brevity and clarity
• Avoiding jargon and ‘businessese’
• Using appropriate language
• Grammar, spelling and punctuation
• First impressions: layout and style
• Faxes and emails
• Press releases
• Letters of complaint – or responding to them
• An overview of Report writing & Minute taking

Who is it for? Anyone wishing to improve their written communication.

People make judgements about you and your business based on the standard of your written communication. Whether you are writing a letter to a client or an email to a colleague, the style and content of your document is of crucial importance. This course will help you put together written communication that is crisp, clear and readily understood.

Getting your message across professionally and clearly is an essential business skill. The right balance of assertiveness and courtesy needs to be achieved in order to build and maintain a good business relationship.