• Self-confidence and personal impact
• Assertiveness – including an introduction to Transactional Analysis
• Understanding organisational Power Bases
• Self evaluation
• Introduction to managing interpersonal conflict

Who is it for? New or soon-to-be managers who want to focus on their own personal effectiveness – the foundation stone of being an excellent manager. It is also a great refresher for experienced managers who want a reminder and some new ideas to put into action. This is an ideal introduction to our Management Programme (3 days).

For new managers, the step up in role can be daunting. You have mastered your own area of expertise, and now you need to manage and lead others: no longer is your technical expertise enough. This workshop is designed to give you the real essentials of management: confidence, assertiveness and the ability to make a powerful impact. You will learn about the dynamics of workplace interactions, options for managing conflict at work, and how to evaluate your strengths and set your own objectives.

“Excellent, delivered at a correct level in an enthusiastic manner by a knowledgeable teacher.”
CB from Genzyme Diagnostics

"Very professional, Mike made the course fun and interesting."
LG, Genzyme Diagnostics

"A very good course – ideal for someone coming into a managerial role."
AD, Pharos Insurance Brokers Lt