• Understanding reasons for under-performance
• What motivates people to work effectively?
• Motivating the unmotivated, disenchanted, under-performing employee
• Turning negative behaviours into positive and productive performance

What are your options?

• Setting effective performance targets
• Giving training & supervision to support performance improvement
• Legal routes: handling disciplinary situations

 Strategies for coping with:

• People who don’t deliver
• People who disrupt the team’s performance
• People who refuse to accept feedback
• Sensitive issues with confidence
• Delivering quality feedback with assertive communication
• Recognising and rewarding positive progress

Are you worried about how to deal with performance issues?

Maybe you manage employees who are not performing to an acceptable standard, or maybe there are aspects of their behaviour you find difficult to manage.  Do you really know when “difficult behaviour” becomes “under-performance” and what your options are?

Whether the problems are related to productivity, motivation, morale or personal reasons, they can be very disruptive within the workplace. This course looks at the legal implications of the practical steps which managers can take to deal with under-performance and difficult behaviours.

"Sally was exceptional at putting us all at ease and delivering a clear message. Our group all get along very well and she had no problems with joining in our banter."

TC, Marley Plumbing & Drainage

"This was a great course and Sally was excellent at making her point. We thought the content was great. Thanks."

PD, Hunter Plastics

"A Very relaxed event which made the learning experience more enjoyable."

TH, Aliaxis