• Understand the purpose of meetings
• Setting objectives & selecting key people
• Preparation of useful, clear, agendas and accompanying documentation
• Controlling the meeting: timings, participation, staying on track
• Understanding the meetings life-cycle
• Stimulating useful discussion
• Controlling difficult participants & understanding difficult behaviours
• Working with the minute-taker
• Questioning & listening techniques
• Summarising & implementing action plans

Who is it for? Anybody who chairs meetings, or is a facilitator of discussions.

This course is for people who chair or facilitate meetings - but is useful to anybody who wants to manage meetings more effectively. It gives you a full understanding of the meeting process and how to control and energise a discussion. You will learn how to structure the meeting to best effect; how to manage difficult attendees; and how to agree objectives and outcomes so that your meetings achieve real results.