• Identifying the circumstances when negotiation is the right decision-making process
• Understanding the structure behind the negotiation process
• Identifying the key stages of any negotiation, and how to move through those stages avoiding blockages
• Developing a systematic approach to planning and preparation
• Identifying the negotiation arena
• Understanding how to pitch an opening position
• Breaking out of circular arguments and moving to bargaining
• Understanding signals
• Making proposals and use of the conditional statement
• Controlling movement, so you move without appearing weak
• Handling aggression
• Gaining agreement and closing the negotiation down

Who is it for? Anyone who needs to negotiate more effectively.

With so much of modern business relying on the ability to reach mutually beneficial agreements - the so-called “win-win” situation - the modern manager needs to be able to plan, deliver and follow through on critical negotiations. This workshop will give you the skills to break stalemates and give you the edge in professional negotiations. It covers all aspects of negotiations, provides a framework for effective action, and shows you how to achieve the best possible and long lasting agreements.

“Spot on, excellent trainer, enjoyed all the practical exercises.”

MW, Sevenoaks Volunteer Centre

"Good balance of practice and theory - has shown me how to remain confident with what I am asking"

LP, Harlequin

"One of the best courses I have been on, really good methods and effective delivery."

"Really enjoyable and interesting course – could have happily stayed longer."

"Feel much more empowered to work with people."

"New ideas – very useful for work and life in general!"

Delegates, Connexions Kent and Medway