• Identify where your service lets you down
• Install an attitude of superb customer care in your Company
• Dealing effectively with different types of customers
• Increase your sales and customer base through superb service
• The importance of strengthening relationships with customers
• Looking at our service through the eyes of our customers
• Use complaints as an opportunity to enhance the relationship
• Avoid phrases that can detract from superb service

Who is it for?
Owners, Managers and staff responsible for the delivery of service excellence and complaint handling

As a nation we are notoriously bad at complaining about customer care and service.  We tell our friends, family and colleagues and then go elsewhere.  This is no different in the business sector.

Did you know that research has shown that over 80% of customers who stop buying do so because they are unhappy with the service!

You can have excellent customer service but poor customer care.

In a fiercely competitive market, it is vital to put customers first and go the extra mile! This popular workshop will help you assess your current service delivery and give you tips and ideas on how to improve it so that your business stands out from your competitors providing a service over and above what your customers expect.

"I just wanted to email to say how much I enjoyed the workshop. Sally was fantastic with her knowledge and interaction with the group. I normally go to training workshops with the attitude that "My boss has sent me and this is just to tick boxes" but yesterday was an eye opener for me and this was the first training workshop that I actually got something from and I learned different techniques and skills which will help me with my future career progression."

MF, SL&M NHS Trust

"Very good course, I enjoyed it so much."

DC - Connexions Kent & Medway

"I enjoyed every minute of the course and the Keith was great."

MG -Connexions Kent & Medway