• Focusing your attitude towards success rather than failure
• Understanding why people buy
• The customers buying process
• Developing a call structure for inbound calls
• Developing a call structure for outbound calls
• Effective questioning to establish a customer’s needs
• Techniques to get your customers to say "yes" to your product
• Overcoming objections and obtaining the sale

Who is it for?
Any member of the sales team that uses the phone to regularly contact clients.
Not a Salesman?  No problem, if you use the phone to contact your clients about goods and services, this course is for you. 

Anyone who sells or makes marketing calls using the phone will benefit from this course.

Are you afraid to pick up the phone and try and sell to new or existing customers?  What happens if they say no?  What happens if you can’t get passed the “gatekeeper”?  How will this impact on your sales figures?

‘Telesales’ often conjures up an image of poor, forceful selling. However, telephone sales that are done well will reward your business and build customer relationships to guarantee future loyalty.

Do you maximise every sales opportunity or is it more hit and miss?  Understand how the combination of a positive attitude and effective sales techniques bring repeated results to every Company that adopts them.  This workshop is designed for both inbound and outbound calls and will enable you to establish your customers’ needs, meet these and thus increase sales.

So don’t be afraid, come pick up some tips and improve the techniques that will help you get on the road to making successful telephone sales.

"On behalf of MEP and my colleagues, please pass our thanks onto Marilyn Davidson for carrying out the “Pick up the phone – telephone sales without fear” course on Friday 15th at Canterbury Cathedral. We found the course content to be very informative, enjoyable and thought provoking to use back in the workplace.Thanks again."

PH, SP & CP, MEP Ltd

“Keith was interested in the problems we all face and covered all the tricky problem areas.”

KS from Skyfleet

"Suzanne was a very helpful trainer who built up a good rapport and made us feel at ease. Gave a brilliant view of the course."

LT, Fundraising Innovations

"Covered all the basics and more, opened my eyes to techniques I wasn’t aware of."

AG, Fundraising Innovations