Kent Trainers. Business training in South East England
Outstanding Customer Care
Who is it for?
This customer care course is for you if you have experience in a customer facing role and want to develop excellence still further.
Description
In a fiercely competitive market, it is vital to put customers first and go the extra mile.
This popular customer care workshop will help you assess your current service delivery and give you tips and ideas on how to improve it so that your business stands out from your competitors providing a service over and above what your customers expect.
Course content
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Identify where your service lets you down
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Install an attitude of superb customer care in your Company
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Dealing effectively with different types of customers
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Increase your sales and customer base through superb service
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The importance of strengthening relationships with customers
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Looking at our service through the eyes of our customers
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Use complaints as an opportunity to enhance the relationship
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Avoid phrases that can detract from superb service
Course duration
1 day, normally between 9:30 and 4:30
Cost
£365 (+VAT) per person on scheduled course. £1125 (+VAT) for training at your premises for a group of staff.
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"I just wanted to email to say how much I enjoyed the workshop. Sally was fantastic with her knowledge and interaction with the group. I normally go to training workshops with the attitude that "My boss has sent me and this is just to tick boxes" but yesterday was an eye opener for me and this was the first training workshop that I actually got something from and I learned different techniques and skills which will help me with my future career progression."
MF, SL&M NHS Trust
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"Very good course, I enjoyed it so much."
DC - Connexions Kent & Medway
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"I enjoyed every minute of the course and the Keith was great."
MG -Connexions Kent & Medway
