Our Team Leadership and Management Programmes are recognised by the ILM.
This interactive conflict management training course is for anyone who wants to develop the knowledge, skills and confidence to identify and deal effectively with workplace tensions.
You will learn how to handle and defuse conflict using various techniques including assertiveness and communication. You will gain in self-confidence and effectiveness through the removal of stress from the workplace.
Increasingly our workplace offers us the chance to work with a larger number and wider variety of people. This diversity provides many positive opportunities and can also increase the potential for conflict.
Whether it be experiencing consistently disruptive or aggressive behaviour or sensing more subtle underlying tensions, conflict is a major source of stress, which can affect morale, self-confidence and ultimately productivity.
Understand the causes of conflict
Identify your own preferred style when dealing with conflict
Use assertive behaviour to maintain control
Practice effective communication to facilitate resolution
Develop a personal plan for dealing with conflict situations
1 day, normally between 9:30 and 4:30
This course is offered as an in-house option either at your offices or at one of our prestigious venues. If you choose to use one of our venues, room hire and catering will be charged at our specially negotiated rates.
The cost of an in house course including all training materials for up to 12 delegates is £1,125 plus travel + VAT.
To celebrate the Queen’s 60 years on the throne, we are offering our “Diamond Jubilee Mates Rate” for all courses running in June. Book one full price place and send a second person on the same course for only £60 per day (+ VAT)
for completing our customer survey. The winner of the draw for a free one day open course place was Pepenbury, a local charity supporting adults with learning disabilities.
Thu, 07/06/2012
Book now £805 (+ VAT) per person on scheduled course including ILM registration. £2250 (+VAT) for training at your premises for a group of staff + £75 per person ILM registrationMon, 11/06/2012
Book now £365 (+VAT) per person on scheduled course. £1125 (+VAT) for training at your premises for a group of staff.Tue, 12/06/2012
Book now £1170 (+VAT) per person on a scheduled course including ILM certification. This course can be run in-house for up to 12 delegates over 3 days for £3375 + £75 per person ILM certification fee + VAT.
Kent Trainers. Business training in South East England