Who is it for?

This Managing Poor Performance & Difficult Behaviour course is for anyone who manages staff and want tips and techniques on how to recognise, pre-empt and deal with poor performance issues and difficult behaviours.

Description

As a manager, you will have had to cope with a staff member who is not performing to an acceptable standard. Maybe there are aspects of their behaviour you find difficult to manage. When does “difficult behaviour” becomes “poor-performance” and what are your options for managing this? Whether the problems are related to productivity, motivation, morale or personal reasons, they can be very disruptive. This course looks at the legal implications and the practical steps which managers can take to manage poor performance and difficult behaviour.

Course content

Understanding reasons for poor performance

• What motivates people to work effectively?
• Motivating the unmotivated, disenchanted, under-performing employee
• Turning negative behaviours into positive and productive performance

What are your options?

• Setting effective performance targets
• Giving training & supervision to support performance improvement
• Legal routes: handling disciplinary situations

Strategies for coping with:

• People who don’t deliver
• People who disrupt the team’s performance
• People who refuse to accept feedback
• Sensitive issues with confidence

Delivering quality feedback with assertive communication

Recognising and rewarding positive progress

Course duration

1 day – 9.30 – 4.30.

Cost

£365 (+VAT) per person on scheduled course. £1125 (+VAT) for training at your premises for a group of staff