Our Team Leadership and Management Programmes are recognised by the ILM.
This tough conversations course is for any manager, supervisor or HR professional who is concerned about having a difficult conversation in the workplace.
As a manager or HR professional, you sometimes have to have those tough conversations. This might mean tackling a sensitive topic or dealing with conflict. You need to plan the conversation and be prepared to handle it, however it plays out. This course will help you to feel confidentas you approach it, and to respond flexibly to whatever happens.
We will encourage you to bring examples of tough conversations you have had, and tough conversations you know you have to have. Any work-place context will be appropriate; tough conversations with suppliers, customers, colleagues, staff, or your boss.
Planning the conversation
Choosing the right time and the right place
Structuring your conversation
Dealing with conflict
Handling sensitive issues
Saying 'no'
Coping with aggressive behaviours
Staying assertive and flexible
Forming an agreement
Reflecting on and learning from your tough conversation
1 day, normally between 9:30 and 4:30
This course is offered as an in-house option either at your offices or at one of our prestigious venues. If you choose to use one of our venues, room hire and catering will be charged at our specially negotiated rates.
The cost of an in house course including all training materials for up to 12 delegates is £1,125 plus travel + VAT.
To celebrate the Queen’s 60 years on the throne, we are offering our “Diamond Jubilee Mates Rate” for all courses running in June. Book one full price place and send a second person on the same course for only £60 per day (+ VAT)
for completing our customer survey. The winner of the draw for a free one day open course place was Pepenbury, a local charity supporting adults with learning disabilities.
Thu, 07/06/2012
Book now £805 (+ VAT) per person on scheduled course including ILM registration. £2250 (+VAT) for training at your premises for a group of staff + £75 per person ILM registrationMon, 11/06/2012
Book now £365 (+VAT) per person on scheduled course. £1125 (+VAT) for training at your premises for a group of staff.Tue, 12/06/2012
Book now £1170 (+VAT) per person on a scheduled course including ILM certification. This course can be run in-house for up to 12 delegates over 3 days for £3375 + £75 per person ILM certification fee + VAT.
Kent Trainers. Business training in South East England