Basic Psychology for Business

Are you interested in any of the following: conflict resolution, stress management, team building, leadership development, assertiveness, time management, work life balance, facilitation skills and other human related issues at work? To address any of these, a basic understanding of your own and other people’s behaviour, motivation and communication will underpin any approach.

Transactional Analysis (TA) is a powerful model for understanding relationships, communication and human behaviour. It is widely used in management and organisational development as well as in education, counselling, and other areas.

Business Writing Skills

Who needs business writing skills these days – it’s all email, text and Twitter – isn’t it?

Getting your message across, by whatever method, professionally and clearly is an essential business skill. The right balance of assertiveness and courtesy needs to be achieved in order to build and maintain a good business relationship. 

Whether you are writing a business letter to a client or an email to a colleague, the style and content of your document is of crucial importance in how they see you.

This course will help you put together written communication that is crisp, clear and readily understood.

Communicate Assertively and with Confidence

Communicating assertively and with confidence is vital to get your message across.  We can be the best in our role, but if we cannot communicate our wishes to others, our skills will be undermined. Assertiveness is when a person stands up for their rights without violating the rights of the other person.

Understanding how we are perceived and how we perceive others is crucial to demonstrating assertion.  Often we do not get what we want because our behaviour does not support what we say.  This workshop will provide you with a more effective style of communication both with your colleagues and your customers.

The Effective and Confident Administrator

As an Administrator/Office Manager in a busy office, you will be used to ‘juggling balls’.

This Effective and Confident Administrator course will enable you to maximise your contribution to the management team.

You’ll receive practical advice on working relationships with everyone in the office, and how to enhance the team performance by anticipating needs and required actions.

Minute Taking with Confidence

Are you responsible for taking minutes of meetings?

This popular Minute Taking with Confidence course will show you how to work effectively with the Chair, and how to take notes during a meeting by distinguishing the significant elements from the irrelevant. You will be shown how to write up minutes which are accurate, concise and easy to use, ensuring that action points are followed up.

This course will improve participants' confidence, enabling them to minute formal and informal meetings effectively.

Presentation Skills

Are you ever required to make presentations to colleagues or clients?

This presentation skills course covers the elements from preparation through to delivery, blending the key skills with practicing the structuring and delivery techniques.  It will cover controlling your nerves, and speaking in public.

The delegates will prepare, structure and deliver a presentation during the day, providing practical experience as part of the learning process. To facilitate this, numbers are restricted to 8 per course.

Report Writing

This Report Writing course will strengthen the content of your reports whether for internal or external use.

You will develop skills to clarify your objectives, draw up an outline and organise your information; how to construct arguments; prepare summaries and write recommendations.

The course will also cover the use of plain English, using the correct grammar and demonstrate an effective layout to ensure that your reports are professional and contemporary.

Time Management: Managing Yourself and Your Time

This time management course is about coping with the demands of a busy job and excellent time management to get the balance right for a more organised working day.

By organising your workload effectively rather than constantly having to react to events, you can become more effective and gain control and enjoyment from your role.

You will be equipped with the tools to deliver your best results whilst coping emotionally and professionally in a high-pressure environment.

Basic Psychology for Business - Part 1

Are you interested in any of the following: conflict resolution, stress management, team building, leadership development, assertiveness, time management, work life balance, facilitation skills and other human related issues at work? To address any of these, a basic understanding of your own and other people’s behaviour, motivation and communication will underpin any approach.

Transactional Analysis (TA) is a powerful model for understanding relationships, communication and human behaviour. It is widely used in management and organisational development and other areas. This course will give you an opportunity to reflect on your own and others people’s ways of thinking and behaving in the workplace.

Chairing Productive Meetings

If you chair or facilitate at meetings - then this course is for you!

It gives you a full understanding of the meeting process and how to control and energise a discussion. You will learn how to structure the meeting to best effect; how to manage difficult attendees; and how to agree objectives and outcomes so that your meetings achieve real results in a timely fashion.