Exceptional Reception Skills

Reception staff are the “ambassadors” for your business.

However, are they inclined to say “I’m just the Receptionist” rather than acknowledging their vital role in the organisation team?

The first point of contact a customer has in any business is usually this member of staff who creates the first impressions of your company and this may affect any future relationships.

This course will provide practical solutions to the day to day aspects of the job, giving Reception staff the confidence to represent the business to all clients, visitors and staff.

Sales Team Management

A Sales Manager is only successful if the team achieves their targets.   Assisting each sales person to increase sales by only 5% will have a significant impact on the overall sales performance of the team.
 
The skills required to manage sales teams are very different to those of an expert sales person.  However, many sales managers are former sales people!  

If you are responsible for managing your sales team and want to help them improve their efficiency and meet their targets, then this course is designed with you in mind.  

It will help you lead and inspire your team; plan, set and manage challenging but realistic sales targets to ensure that your team is motivated towards exceeding them.
It will also cover the key skills of getting the best out of your sales team and team dynamics.

Organising an Event

So what event have you been made responsible for organising?

• Charity Fundraising

• Business networking

• Christmas party

• Client entertainment

• Concert

• Exhibiting at Business Exhibition

This one day event management workshop will give you the confidence to undertake whatever event you are responsible for organising. It will give you the essential tools to plan any event, to work effectively with project members and to ensure that the event comes in on budget - and is a great success!

Improve your Sales Performance

How often do you think a salesperson isn’t really listening to you?  Selling isn’t about having the “gift of the gab” – it’s about engaging your buyer and listening for their buying signals.   Selling is not just about product knowledge but your people skills.

Marketing Essentials

If the term ‘sales’ is doing the deal, then marketing is getting attention in the first place. It’s the most important ongoing activity for any business.

This interactive marketing workshop is packed with theory, examples and practical exercises to demonstrate marketing best practice.

You will come away with all the main marketing principles at your fingertips, plus a marketing plan you can put into effect immediately.

Key Account Management and Development

This key account management course is designed to enable delegates who are responsible for the development of new key accounts to your business.

However, it is not enough just to develop them – this is an ongoing relationship and you need to maintain, and build on that relationship to provide them with the service level they require. This in turn will be rewarded with long term business for your organisation.

If they are happy with the service and relationship they have with you, undoubtedly they will advertise your services to others enabling you to develop new key accounts for the ongoing business development.

Delegates will be equipped with the knowledge and techniques that enable them to apply a structured approach to developing key accounts. 

Making Social Media Work For You

After this practical hands-on social media workshop, you will understand the key mindset shift between traditional marketing and social media marketing. You will know how to use the four main tools to broadcast messages and engage with your customers – blogging, Twitter, LinkedIn and Facebook. And you will come away with a social media strategy that you can put into practice immediately.

Outstanding Customer Care

In a fiercely competitive market, it is vital to put customers first and go the extra mile.

This popular customer care workshop will help you assess your current service delivery and give you tips and ideas on how to improve it so that your business stands out from your competitors providing a service over and above what your customers expect.

Selling by Phone

Do you promote your goods and services to your customers by telephone?

Telephone selling often conjures up an image of poor, forceful selling at inconvenient times of the day.

However, telephone sales that are done well will reward your business and build new and existing customer relationships to guarantee future loyalty. 

This workshop is designed for both inbound and outbound calls and will enable you to establish your customers’ needs, meet these and thus increase sales.

You’ll discover the tips for getting past the “gate-keeper”, handling the “No” responses and identifying opportunities to cross sell goods and services.

Sales - the Client Meeting

This highly participative Sales - the Client Meeting course is what you need to achieve results and convert meetings into sales.

It focuses on structuring the meeting; rapport building; finding out the true needs of the client and developing the confidence to ask for the business and close the sale.

Delegates will be able to analyse the sales meeting and develop the trust of the client through a consultative approach that will result in that all important initial sale plus the more important repeat business.